1) What is the average turn around time (TAT)?
All Lily Rose products are handmade by me. In between chasing kiddos and caring for Lillian, I'm sewing bummies and crinkle toys, crafting bows, or designing new tees! Average turn around time on "made to order" products is 1-2 weeks until they are shipped.
Turn around time for pre-ordered items is a little more complex. Expect 4-6 weeks from the time a preorder ends to the time your items are shipped. We always hope to have your items out the door by then but there are alot of "middle men" in the process of preordering and we have to work with everyone's schedule.
TEMPORARY UPDATE AS WE CATCH UP:
We strive to get your products to you as quickly as possible. Our current TAT (turn around time) is up to 4 weeks, but typically sooner. Most of our items, especially clothing are made by order so I do not begin crafting them until your order is placed.
2) I received the wrong goods, what do I do?
Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via phone, email, or our contact us page, so that they can work to get you your goods as soon as possible.
Things to remember:
• Colors vary from screen to screen. Image colors may vary from real life colors. We do our best to keep image colors as consistent as possible.